Privacy Policy

This Privacy Policy describes how drasticdrink.com (the “Site”, “we”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site. This policy applies to customers located in Canada. While the Site is accessible internationally, our products are currently only available for purchase and shipping within Canada.

Contact

If you'd like more information or wish to make a complaint, contact us:

  • Email: drasticdrinks@gmail.com

  • Mail: Drastic Drinks Inc., 27-200 Fitch St #168, Welland, Ontario, Canada, L3C 4V9

Collecting Personal Information

We collect device, order, and support information when you interact with our Site or make purchases. Below is a breakdown of what we gather and why.

Device Information

  • Purpose: To correctly load the Site and improve user experience through analytics

  • Source: Automatically via cookies, log files, web beacons, tags, and pixels

  • Disclosure: Shared with Shopify and analytics vendors

  • Collected Data: Browser type, IP address, time zone, cookie data, pages viewed, search terms, and interactions

Order Information

  • Purpose: To process orders, handle payment, arrange shipment, confirm orders, communicate with you, detect fraud, and email promotions aligned with your consent

  • Source: Provided directly by you

  • Disclosure: Shared with Shopify, payment gateways (e.g. Stripe, PayPal), shipping and fulfillment apps

  • Collected Data: Name, billing/shipping address, payment details, email, and phone number

Customer Support Information

  • Purpose: To assist with your inquiries or issues

  • Source: Provided by you

  • Disclosure: Shared with customer support platforms (e.g. Zendesk, Gorgias)

  • Collected Data: Interaction details, any additional contact information

Minors

The Site is not intended for individuals under 13 years old. We do not knowingly collect data from minors. If you believe your child has provided personal information to us, please contact us to request deletion.

Sharing Personal Information

We share your data only as needed to operate our services:

  • With Shopify and related service providers (e.g. payment processors, fulfillment partners)

  • To comply with laws, legal requests, or to protect our rights and safety

  • With email marketing or analytics tools (e.g. Klaviyo, Google Analytics) under confidentiality agreements

Behavioural Advertising

We may use your personal data for marketing and targeted ads. This may involve:

  • Google Analytics: To understand site usage (you can opt out via Google’s opt-out tool)

  • Advertising Partners: We share anonymized site interaction data for retargeting

  • Shopify Audiences: Used, when applicable, to show relevant ads to past customers

Using Personal Information

We use your data to:

  • Provide goods and services

  • Process payments and fulfill orders

  • Send transactional and promotional emails (if consented)

  • Support customers and respond to inquiries

GDPR (For EEA Residents)

We do not currently sell to the EEA. However, if you access our site from the EEA, we may process your personal data based on:

  • Your consent

  • Fulfillment of a contract

  • Legal obligation

  • Our legitimate interests

Data may be transferred to Canada or the US via Shopify’s infrastructure.

Data Retention

We retain your information as long as necessary to provide services unless you request deletion. See "Your Rights" to learn how to request erasure.

Automated Decision-Making

We do not use fully automated decisions with legal significance. Shopify may employ limited automation (e.g. IP-based fraud detection), which does not significantly affect you.

Selling Personal Information (CCPA)

We do not sell personal information as defined by the CCPA. We do not share your data for advertising or profiling unless you have explicitly opted in.

Your Rights

EEA Residents (GDPR):

  • Access, correct, or delete your personal data

  • Object to or restrict processing

  • Request data portability

California Residents (CCPA):

  • Request access to or deletion of your data

  • Opt out of data sales or sharing

  • Designate an agent to act on your behalf

To exercise your rights, contact us using the details in the Contact section above.

Cookies

We use functional, performance, and analytics cookies to enhance your experience. You can manage cookies through your browser settings. Blocking cookies may limit site functionality.

For detailed information on Shopify cookies, visit Shopify’s cookie policy. Additional resources: www.allaboutcookies.org

Do Not Track

Our site does not alter behaviour in response to Do Not Track signals due to lack of consistent standards.

Changes

We may update this policy periodically. Changes will be posted on this page with an updated date.

Complaints

If you are not satisfied with our privacy response, you may contact a relevant data protection authority in your province or territory in Canada.

Last Updated: July 18, 2025